| |
| Q.
|
|
How
do I make my room reservation ? |
| A.
|
|
To
make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that
you furnished all the required information as specified
on the Reservation Form. |
|
|
|
| Q.
|
|
When
I submit my reservation form, where does my request
go? |
| A. |
|
It
will go to our Reservation Department. |
|
|
|
| Q.
|
|
How long will it take the Hotel to respond to my reservation
request? |
| A.
|
|
Within 24 hours and not later than 36
hours. |
|
|
|
| Q.
|
|
How
long will it take the Hotel to respond to my reservation
request? |
| A.
|
|
Within
24 hours and not later than 36 hours. If you do not
receive your respond with 36 hours, please e-mail back
to us at maxcarry@tm.net.my |
|
|
|
| Q.
|
|
I
don't have 24 hours to wait for confirmation. What
can I do? |
| Q. |
|
What
happen if after 36 hours we do not receive any respond
from you? |
| A. |
|
As
you are aware this booking is via online and there
are many possible factor that your reservation does
not reached us may be due to server’s error or due
to some other technical problem. Please e-mail back
to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q.
|
|
How
do I know my reservation is confirmed? |
| A. |
|
When
you received our acknowledgement via the e-mail or fax
within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card or
a prepaid Cash Deposit into the hotel's Bank Account. |
| Q. |
|
What do I need upon checking-in ? |
| A. |
|
If you are given a confirmation number
please quote it during checking-in and if you do not
it would be advisable to print out the confirmation
letter and bring along. |
|
|
|
| Q.
|
|
After
filling up and submission of my Reservation Form how
do I know if my reservation is confirmed? |
| A.
|
|
Within
24 hours and not later than 36 hours, you will be contacted
by e- mail informing you on the status of your reservation. |
| Q.
|
|
How
do you respond back to us on our confirmation ? |
| A.
|
|
We
shall be responding back to you via e-mail. We do not
call or we do not fax to you unless requested to do
so. Please ensure that you furnish to us an accurate
e-mail address/es. |
| Q.
|
|
We
seem to unable to locate your telephone number on this
website ? |
| A.
|
|
This
website and the rates displayed on this website are
specially formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be entitled to
our Internet Promotional Rates. This is the reason
why we do not furnish Telephone contact. |
| Q. |
|
What
happens if I encounter problem with my reservation
upon checking-in? |
| A. |
|
It
is advisable for you to quote your confirmation number
if you were given one but if you were not, it would
be advisable for you to print out the confirmation letter
and bring along. |
| Q. |
|
What
do I need upon checking-in ? |
| A. |
|
If you are given a confirmation
number please quote it during checking- in and if you
do not it would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
|
How
far ahead should I make the reservations? |
| A. |
|
At
least 72 hours before arrival date. |
| Q. |
|
Is
it advantages for us to book early ? |
| A. |
|
Yes
it would as most of the time we are always fully booked.
In order not to get disappointed please make your booking
as early as possible. |
| Q. |
|
During
the reservation I gave my credit card details but upon
checking in I decide to pay cash. Is this possible ? |
| A. |
|
Yes
this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive at
the hotel/resort, the credit card details is merely to
guarantee your reservation only. You may pay cash upon
check in instead. |
| Q. |
|
What
are the means for us to guarantee our booking ? |
| A. |
|
To
guarantee your booking we would request for your credit
card details. For those without credit card details
we would instruct then to make a cash deposit into the
house’s bank account. Please indicate in the Reservation
Form that you wish to pay by Cash. |
|
|
|
| Q. |
|
Which
would you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
|
Depending
where you are from, if you are from Overseas we would
prefer Credit Card due to the troublesome procedures
of having to go to the nearest compatible banks to make
the cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card. |
| Q. |
|
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
| A. |
|
Yes
you can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are to
fill up our Online Reservation Form and please indicate
to us that you are paying by Cash. We shall give you
further instruction on how to make your Cash Deposit
into our hotel/resort Bank Account during the confirmation
stages. |
| Q. |
|
Do
you collect payment during the Reservation stages ?
|
| A. |
|
No
we do not collect payment during the reservations stages.
During reservation stage we need your credit card details
for the main reason to guarantee your reservation. |
CANCELLATION POLICY
| Q. |
|
How
do I change or cancel my reservations ? |
| A. |
|
Through the telephone,
facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and Check
Out Date. We would prefer by e-mail as it is faster to
do so. |
| Q. |
|
What
is you hotel/resort's Cancellation Policy and what are
the penalty if we defaulted ? |
| A. |
|
Our
Cancellation Policy and Penalty Charges if any, are
contained within this website either on the Accommodation
or Room & Rates or Promotional Packages Page. Please
look for these information within this site. |
| Q. |
|
What credit card types
are accepted for guarantee/deposit or payment at your hotel/resort
? |
| A. |
|
Any major
credit card is acceptable here. |
| Q.
|
|
Do
your hotel/resort accept Visa Electron Card ? |
| A.
|
|
No
we do not accept Visa Electron Card. |
|
|
|
| Q.
|
|
When
do I have to include my credit card number? |
| A.
|
|
When
you fill up our Secured Online Reservation Form to
guarantee your reservations. |
|
|
|
| Q.
|
|
Is
it safe to use my credit card? |
| A.
|
|
Yes,
Our Secured Online Reservation Forms are encrypted.
|
| Q.
|
|
Why
do you need my credit card number and expiry date? |
| A.
|
|
To
guarantee the reservation during peak period or late
arrival. |
| Q.
|
|
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
| A.
|
|
Rates
portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for Internet
booking only. Only bookings made via this website are
entitled to these Internet Rates. |
| Q.
|
|
What
about special discounts? |
| A.
|
|
No
discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if
any. It would be cheaper. |
| Q.
|
|
We
are Airlines Staffs, are we entitled to Airlines Rates? |
| A.
|
|
We
do not have rates for Airlines staffs, please make
booking through your respective airlines for rates
accorded to the respective airlines if any. Our rates
are Promotional Internet rates. |
| Q.
|
|
We
are Malaysian Government Staff, are we entitled to special
rates ? |
| A.
|
|
No.
Our rates are special Internet Promotional rates. Please
check with the respective department if there are any
special rates accorded to Malaysian Government staffs. |
| Q.
|
|
We
are Government Employees of a Foreign Government, are
we entitled for a special rates ? |
| A.
|
|
No. We do not have any special
rates for Government Employees from a foreign government. |
|
|
|
| Q.
|
|
What
are the check-in & checkout times for a room? |
| A.
|
|
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q.
|
|
What
is the earliest time I can check-in into the hotel room
? We will be arriving at the hotel/resort early in
the morning? |
| A.
|
|
Our
normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject to availability
of rooms. |
|
|
|
| Q.
|
|
Do
you have Baby Cot ? |
| A.
|
|
Yes
we have baby cot and we provide baby cot free of charge.
Please enquire at the reception upon check-in. |
| Q.
|
|
We
will be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A.
|
|
Yes.
Our new day starts at 6.00 am. |
| Q.
|
|
Our
flight home is at 12.00 am, we would like to check out
late at 8.00pm, What is your rate for late check out? |
| A.
|
|
The
normal room rates available on the website applies. |
| Q.
|
|
We
will be arriving at the Hotel at roughly around 3.00am,
so can we
check in at that time? |
| A.
|
|
Yes,
but you shall be charged in accordance to the rates
shown on this website. Please indicate in your reservation
form your arrival time. |
| Q.
|
|
We
are aware that your check out time is 12.00 noon but
due to our late flight, we wish to stay on until 3.00pm.
Is this chargeable ? |
| A.
|
|
Late
check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms. Please
indicate in your reservation form as we may be able
to accommodate your request free-of-charge if room
are available. |
| Q.
|
|
We
are aware that your check in time is at 2.00 pm, but
we would like to check in at 10.00 am, is this chargeable
? |
| A.
|
|
Early
Check in are usually not chargeable but is always subject
to availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available. |
| Q.
|
|
What are the directions to the Hotels? |
| Q.
|
|
Is
there a hotel shuttle service to/from the airport? |
| A.
|
|
Yes
we do have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you require
the Airport transfers. We shall give you the quotation
for Airport Transfer during the confirmation of your
bookings. |
| Q.
|
|
Which
is cheaper, your Airport Transfer or the Public Transport
? |
| A.
|
|
The
public transport is obviously cheaper. |
| Q.
|
|
What
are the facilities offered at your hotel ? |
| A.
|
|
The
complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q.
|
|
What
are the facilities available in the rooms? |
| A.
|
|
The
complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q.
|
|
Do
we need adaptors or transformers for our electrical
devices? |
| A.
|
|
If
you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you as some
electrical voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
| Q.
|
|
Is
there a speed limit on the Malaysian roads and are seat
belts required? |
| A.
|
|
Speed
limits vary on each road. The normal speed limit on
the highway is 110 km/hr. Speed limit signboards are
available for reference. Please do not exceed the speed
limit. Seat belts are required for the driver and the
front seat passengers. |
| Q.
|
|
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
| A.
|
|
If
you carry a valid International Driving License, you
may not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q.
|
|
Will
we be driving on the same side of the road as in U.S.A
? |
| A.
|
|
No.
In Malaysia we drive on the left side of the road. |
| Q.
|
|
How
much can I take currency back to the US tax-free? |
| A.
|
|
Under
the Travelers Declaration regulation, permitted currency
limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM
notes not exceeding RM1,000 per person. There is no limit
on the amount of foreign currency notes or traveler’s
cheques carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in. |
| Q.
|
|
What
is the legal drinking age? |
| Q.
|
|
Are
there any restriction of drinking alcohol in Malaysia. |
| A..
|
|
Throughout
Malaysia consumption alcohol is allowed except muslims
are not allowed to drink in public in the state of
Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol. Please
check with the front counter for more info on this matter. |
| A.
|
|
Depending
upon which country you are from. Please check with
our local representative, embassy, consulate located
in your respective country. The following webpage may
be able to provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| Q.
|
|
Does
anyone in Kuala Lumpur speak English or any other language?
|
| A.
|
|
English
is the common language used here.Our national language
is Bahasa Malaysia. Malaysian commonly speaks Bahasa
Malaysia, English, Mandarin, Tamil, Cantonese, and Punjabi. |
| Q.
|
|
Do
we need to change money before or upon arrival? |
| A.
|
|
For
your convenience, it always advisable to change to
local currencies as all transaction in Malaysia will
be in Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q.
|
|
Where
can I exchange currency? |
| A.
|
|
At
the moneychanger or banks. |
| Q.
|
|
Are
clothing and shoe sizes the same in Malaysia as in the
US? |
| Q.
|
|
Are
all museums closed on Sundays and Mondays? |
| Q.
|
|
Do
women have to wear hair coverings in Malaysia? |
| A.
|
|
No.
Only in places of worships. |
| Q.
|
|
What
is the standard tipping practice in Malaysia? |
| A.
|
|
There
is no tipping practice in Malaysia. Tipping is at your
own discretion. |
|
